Sphere has set up a virtual ‘Help Desk’ to assist humanitarians with technical questions and advice on issues around protection from sexual exploitation and abuse.
The Help Desk set up by the Task Team on Accountability to Affected Populations (AAP) and Protection from Sexual Exploitation and Abuse (PSEA) of the Inter-Agency Standing Committee (IASC).
The goal of the help desk is to share information and best practice on issues related to accountability and protection from sexual exploitation and abuse with staff of humanitarian agencies who need technical advice. The simplest way to take advantage of the help desk is to send your question by email.
An expert will get back to you, usually within three days, and a Skype conversation will be set up if more discussion is needed. While the AAP/PSEA help desk experts cannot serve as longer-term advisers, they will rather give you succinct responses to specific queries and address follow-up questions.
Some of the questions the Help Desk has assisted with to date:
o Can you advise on best practices and training for staff on managing our complaint mechanism and accountability to beneficiaries?
o What is feasible when setting up feedback mechanisms in different languages and dealing with different literacy levels and cultural practices?
o Do you have examples of good practice on raising awareness among beneficiaries, particularly using pictures only?
o Do you have any standard presentation that we could use to organise an information session for all staff on their responsibility in reporting any suspicions of SEA?
o Can you offer guidance or advice on how to manage a case of SEA brought to my attention?
o Do you know of any SEA reporting mechanisms by short text messages?
You can learn more on the Sphere website.