Complaints Handling

Code of Conduct Complaints

The Code of Conduct offers an independent mechanism to address concerns relating to the conduct of CID members. A complaint can be made against a Code of Conduct signatory organisation that is believed to have breached the Code of Conduct. A complaint may be made by a member of the public, another signatory organisation to the Code or any other body. The Code of Conduct Committee is responsible for investigating complaints.

The Code of Conduct complaints process is governed by the following principles:

  • Awareness and accessibility for stakeholders
  • Independence of the complaints process
  • Fairness
  • Transparency
  • Confidentiality
  • Efficiency


Download a copy of the complaints handling policy here.

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